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customerthink.com > only-27-of-consumers-say-brands-actually-understand-their-interests-new-site-impact-report-finds

Only 27% of Consumers Say Brands Actually Understand Their Interests, New Site Impact Report Finds

1+ day, 14+ hour ago (264+ words) New research reveals consumers welcome relevant personalization, but outdated data and repetitive targeting are eroding trust “Consumers don’t mind personalization. They mind bad personalization,” said Jennifer Gressman, CEO of Site Impact. “One search or one click doesn’t define intent. The…...

customerthink.com > certinia-unveils-the-system-of-action-for-services-and-the-largest-expansion-of-veda-ai-to-date

Certinia Unveils the System of Action for Services, and the Largest Expansion of Veda AI to Date

4+ day, 22+ hour ago (401+ words) Certinia today unveiled the System of Action for services businesses, which understands context, applies judgment, and then acts on trusted data and reasoning, so that every decision drives toward real business outcomes. “Organizations that connect management efficiency gains to delivery…...

customerthink.com > backstory-names-sam-branson-head-of-partnerships-to-accelerate-growth-through-strategic-alliances

Backstory Names Sam Branson Head of Partnerships to Accelerate Growth Through Strategic Alliances

1+ week, 14+ hour ago (117+ words) Appointment reflects Backstory’s investment in scalable, partner-led growth as the AI answers platform for revenue teams expands its ecosystem with AWS, Google and Salesforce By connecting every signal to the right accounts and opportunities, Backstory shows teams exactly what is…...

customerthink.com > surveymonkey-unveils-sweeping-platform-upgrades-to-make-it-easier-to-put-real-human-insight-at-the-center-of-every-business-decision

SurveyMonkey unveils sweeping platform upgrades to make it easier to put real human insight at the center of every business decision

1+ week, 14+ hour ago (336+ words) Pragmatic AI capabilities, new integrations with Gemini, Workday, and BambooHR, and a redesigned experience helps scaling organizations turn continuous human feedback into faster, more confident decisions SAN MATEO, Calif., September 1, 2026 – Today, SurveyMonkey introduces Today’s SurveyMonkey, a reimagined platform built to…...

customerthink.com > sprout-social-announces-winners-of-the-inaugural-2026-social-intelligence-awards

Sprout Social Announces Winners of the Inaugural 2026 Social Intelligence Awards

1+ week, 2+ day ago (184+ words) City of Hope, Cornerstone Building Brands, Atlas Copco Group, Teranet and ETS honored for turning social data into enterprise-wide strategy, proactive customer care and measurable ROI Best in Social Intelligence Award – City of Hope Precision Impact Award – Cornerstone Building Brands…...

customerthink.com > ttec-government-solutions-awarded-21-million-contract-to-modernize-irs-contact-center-infrastructure

TTEC Government Solutions Awarded $21 Million Contract to Modernize IRS Contact Center Infrastructure

3+ week, 2+ day ago (419+ words) Customer Think AUSTIN, Texas — TTEC, a leading global consulting, technology, and managed services company delivering solutions at the intersection of data, AI, and customer experience (CX), today announced its public sector subsidiary, TTEC Government Solutions in conjunction with TTEC Digital,…...