2+ week, 5+ day ago   (388+ words) Home » Philippine BPO industry leader Mitch Locsin dies at 55 MANILA, PHILIPPINES — Albert Mitchell “Mitch” Locsin, chairman of the Customer Xperience Association of the Philippines (CXAP) and one of the most prominent figures in Philippine IT-BPM sector advocacy over the past…...

1+ mon, 2+ week ago   (397+ words) News » Outsource Accelerator ranks #3 on top outsourcing blogs: Feedspot CALIFORNIA, UNITED STATES — Content curation platform Feedspot has named Outsource Accelerator (OA) the third-ranked outsourcing blog globally in its 2026 ranking, placing the platform ahead of 57 other industry publications on criteria including…...

1+ mon, 3+ week ago   (501+ words) News » IBPAP says LGU rules threaten Philippine IT-BPM lead According to a report from Philstar, the barriers persist despite the Corporate Recovery and Tax Incentives for Enterprises to Maximize Opportunities for Reinvigorating the Economy (CREATE MORE) Act, which grants fiscal…...

1+ mon, 3+ week ago   (211+ words) News » Jamaica loses 20,000 outsourcing jobs, not due to AI The 33% workforce contraction left Jamaica’s BPO sector generating approximately US$900 million annually — wages alone accounting for US$504 million of approximately US$720 million that stays in Jamaica through wages and operating expenses,…...

1+ mon, 3+ week ago   (430+ words) News » U.S. hospitals rethink offshore RCM as AI matures TEXAS, UNITED STATES — One in three United States health systems will not renew at least one legacy revenue cycle management (RCM) outsourcing contract in the next 18 months, according to Black…...

1+ mon, 3+ week ago   (425+ words) News » Shadow AI quietly fuels healthcare cyber risk NEW YORK, UNITED STATES — Healthcare workers are bypassing IT oversight — pasting patient data into unapproved AI summarizers and transcription apps to cope with administrative overload. According to a report from MedCity News,…...

1+ mon, 3+ week ago   (462+ words) News » 2 million Philippine BPO workers win a formal voice MANILA, PHILIPPINES — Philippine business process outsourcing (BPO) workers gained an institutionalized seat in national labor policy as the National Tripartite Industrial Peace Council approved an Ad Hoc BPO Subcommittee. According to…...

1+ mon, 3+ week ago   (303+ words) News » Labor shortages fuel Japan’s field-service BPO boom The market’s structural drivers are labor shortage, hiring difficulty, and rising training burden — conditions that shift field service outsourcing from a cost-reduction choice to an operational necessity for companies dependent on physical-presence…...

2+ mon, 1+ week ago   (410+ words) News » PLDT builds backbone for PH’s $40Bn IT-BPM sector NEW SOUTH WALES, AUSTRALIA — PLDT Global Corporation is positioning its infrastructure stack as the foundational layer for the Philippines’ IT-BPM sector as it targets $40 billion in 2025 revenues and a 5% growth trajectory toward…...

2+ mon, 1+ week ago   (451+ words) News » Philippine BPO boom drives 20,000 job openings in Western Visayas ILOILO, PHILIPPINES — Western Visayas recorded 19,717 total job vacancies in 2025, with the Services sector accounting for 17,897 of those openings — 90.77% of all available positions in the region — as the BPO and IT-BPM…...