2+ day, 17+ hour ago   (435+ words) Home » Workers turn to AI chatbots over employer support: report PENNSYLVANIA, UNITED STATES — A July 2026 survey of 2,000 United States employed adults found 42.6% have used an AI chatbot to manage work stress, compared with only 10.7% who used employer-provided mental health support,…...

2+ day, 19+ hour ago   (316+ words) Home » IT, outsourcing anchor Jordan’s long-term investment Haitham Al-Rawajbeh, Chief Executive Officer of Falcon Software, said Jordanian business process outsourcing (BPO) and technology firms have demonstrated operational capacity to scale services across the Middle East region, building on a qualified…...

1+ week, 4+ day ago   (296+ words) Home » Concentrix sees 30% productivity gains from AI in Philippines MANILA, PHILIPPINES — Concentrix Philippines recorded productivity gains of up to 30% across pilot programs in 2026 after deploying a Performance Engineering Team (PET) that integrates artificial intelligence (AI)-driven insights, learning, quality analytics,…...

1+ week, 5+ day ago   (296+ words) Home » Jordan pushes digital outsourcing, youth jobs Intaj and EFE-Jordan conducted capability assessments of 51 Jordanian IT companies and selected 10 for a specialized capacity-building programme, of which six went on to conclude 12 commercial deals in Saudi Arabia and Oman. The 158 employment…...

2+ week, 4+ day ago   (429+ words) Home » Agentic AI, not headcount, now drives CX MASSACHUSETTS, UNITED STATES — Customer experience (CX) outsourcing has entered what HFS Research terms its Services-as-Software era, in which agentic artificial intelligence (AI) software drives outcomes in place of headcount, as 14 providers are…...

3+ week, 2+ day ago   (386+ words) Home » AlixPartners acquires AI consultancy Artium NEW YORK, UNITED STATES — AlixPartners acquired Artium, a Los Angeles-based agentic artificial intelligence (AI) software firm, to expand its enterprise consulting capabilities with AI-powered process automation and customer experience development. Artium will continue operating…...

3+ week, 3+ day ago   (319+ words) Home » Disengaged workers cost the economy $10 trillion: report NEW YORK, UNITED STATES — Worker disengagement cost the world economy more than $10 trillion in lost productivity in 2024, equivalent to 9% of global gross domestic product (GDP), as global engagement fell to 20%, the lowest…...

3+ week, 4+ day ago   (392+ words) Home » AI now makes layoff calls at most big firms: report MICHIGAN, UNITED STATES — 59% of managers at large United States companies now use artificial intelligence (AI) to inform layoff decisions, with 43% allowing the system to finalize cuts without human review…...

1+ mon, 2+ day ago   (456+ words) News » AI-linked layoffs hit 205,000 workers in 2026: report COLORADO, UNITED STATES — Artificial intelligence (AI)-attributed layoffs in the United States reached 205,000 workers through August 2026, with automation explicitly cited in more than half of all major documented workforce reductions across technology, finance,…...

1+ mon, 3+ day ago   (428+ words) News » Most employers say AI will grow, not cut jobs: ZipRecruiter CALIFORNIA, UNITED STATES — A survey of more than 1,000 hiring managers and talent acquisition professionals by ZipRecruiter found that employers expecting artificial intelligence (AI) to grow headcount outnumber those expecting…...